Frequently Asked Questions (FAQs)
FAQs - General Hire
- What is the largest vehicle I can drive on a standard licence?
- Are there any mileage restrictions?
- What is your fuel policy?
- Do you guarantee a specific model of vehicle?
- Can you arrange delivery and collection of vehicles?
- Do you allow one-way rentals within Limesquare depots?
- Do you provide breakdown cover?
- What should I do if the vehicle is involved in an accident?
- Can I take a Limesquare vehicle abroad?
- Do you have any cleaning charges?
- What is your grace period for returning a hire vehicle?
Q: What is the largest vehicle I can drive on a standard licence?
A: If you hold a full UK Drivers Licence that was issued before the 1st January 1997 you should be entitled to drive any vehicle up to 7.5t in Gross Vehicle Weight (providing not for hire or reward) and any minibus with up to and including a total of 17 seats. This includes all of the vehicles shown on this website. If you hold a full UK Drivers Licence that was issued after 1st January 1997 then, unless you have taken an additional test, you will only be entitled to drive a vehicle up to 3.5t Gross Vehicle Weight. This does include vehicles such as a Luton box van with a tail lift (again, providing not for hire or reward) but excludes any minibus with a total of over 9 seats, unless your Drivers Licence specifies the D1 category on it.
Q: Are there any mileage restrictions?
A: All our daily hire vehicles have a mileage restriction of 100 miles per day (excess mileage charged at 25ppm* for cars, 25ppm* for minibuses, 22ppm* for Luton / Maxiload vans, and 18ppm* for all other vehicles) unless we have agreed a rate in writing in advance.
* ppm = Pence per Mile
Q: What is your fuel policy?
A: All daily hire vehicles are normally provided on an empty to empty basis. We provide the vehicle with a minimal amount of fuel, allowing you to judge for yourself how much fuel you need to put in. This means that we do not charge you for fuel deposits. Likewise, we do not reimburse a hirer for any fuel left in the vehicle on its return. If the vehicle is supplied with fuel we will expect the same amount of fuel on its return and a charge will be made for any shortfall.
Q: Do you guarantee a specific model of vehicle?
A: The vehicles shown on our tariff sheet and website are typical of the most common vehicles that we hire. We regret that we are not able to guarantee a specific make and model, only the group of that model vehicle. In the unlikely event that we do not have a vehicle available in the group you have booked, we will only ever upgrade you to the next highest vehicle group.
Q: Can you arrange delivery and collection of vehicles?
A: For a fee calculated based on the distance between your location and your nearest Limesquare branch, delivery and collection can be arranged for most hires.
Q: Do you allow one-way rentals within Limesquare depots?
A: We do not currently offer one-way rentals within Limesquare depots.
Q: Do you provide breakdown cover?
A: We provide full 24 hour breakdown cover. In the unlikely event that you should breakdown, simply telephone the number on the breakdown card holder and the manufacturer's breakdown agents will send out the nearest repair unit. A charge will be levied for any negligent call outs (including but not limited to punctures and windscreen repairs / replacements).
Q: What should I do if the vehicle is involved in an accident?
A: In the event of our vehicle being involved in an accident, there are several things that you need to do:
- Get full details of the other party and their vehicle.
- Contact your local Limesquare branch.
You need to perform the above actions as soon as possible after the accident to avoid any complications with your claim.
Q: Can I take a Limesquare vehicle abroad?
A: Under no circumstances may any Limesquare vehicle be taken out of the United Kingdom without the express written permission of Limesquare.
Q: Do you have any cleaning charges?
A: We do not normally impose a cleaning charge for our hire vehicles when they are returned except in the case of negligent abuse, smoking / vaping, or if a pet has been carried in the vehicle. If in doubt you should contact us prior to your hire period commencing. Under no circumstances is smoking allowed in the vehicle, a charge of £100 + VAT will be levied to fumigate the vehicle.
Q: What is your grace period for returning a hire vehicle?
A: There is usually a 30 minute grace period when you return your hire vehicle. If the vehicle is returned outside of this period then additional rental charges will be payable.
